The rules, kept fair.

One intention

Aaroos exists for marriage. Using it for anything else, casual dating included, is a breach of these terms and grounds for removal.

Be who you say you are

One account, your real identity, your own photos, and an honest profile. Verification is how we hold everybody to that.

Treat people properly

Every profile here belongs to somebody hoping to find a spouse. Harassment, pressure, deceit and soliciting money are the fastest ways to lose your account.

We promise a service, not a spouse

We will do our utmost to introduce you well. Nobody can promise a marriage, and we do not.

Cancel when you like

A paid membership runs to the end of the period you paid for and then stops. No notice period, no penalty.

• You are eighteen or over. There are no exceptions and we remove any account we find belonging to a minor.
• You are joining with a sincere intention of marriage. This is not a formality. It is the single thing every member here has in common and the reason the service is worth using.
• You are free to marry. If you are currently married, you must not present yourself here as available without being open about your circumstances.
• You have not previously been removed from Aaroos. A banned member creating a new account is a breach in itself, and we look for it.
• You can enter a binding contract, and you are not barred from using the service under the law that applies to you.

One account each

One person, one account. Multiple accounts distort matching for everybody and are usually a sign of something worse.

Keep it yours

Do not share your password or let anybody else use your account. Anything done through your account is treated as done by you.

Tell us quickly

If you think somebody else has got into your account, email admin@aaroos.com straight away. Changing your password ends every other session immediately.

Keep it accurate

Your profile should be true when you write it and still true later. Keeping an out-of-date marital status on a matrimonial platform is not an oversight, it is a misrepresentation.

Your username

Chosen once during onboarding and fixed afterwards, because other members come to know you by it.

Family involvement

Many members involve parents or a guardian, and that is welcome. The account must still belong to the person seeking marriage, and they must be the one who agreed to these terms.

Before matching, messaging and membership open up, we ask you to complete a face check and submit an identity document. A member of our team reviews every submission and makes the decision. An automated score never decides on its own.

• Submit your own genuine document and your own face. Submitting somebody else’s, or an altered image, ends the account.
• If the liveness scan will not run on your device, you can upload three photos instead and we will review them by hand.
• We may ask you to verify again if something about the account changes or a concern is raised.
• A verified badge means we checked that a real, identifiable person is behind the account. It is not a character reference, and it is not a warranty about anything that person tells you.

What happens to the images, and how long we keep them, is set out in the Privacy Policy.

What is expected

• Honesty. Your age, your marital status, whether you have children, your work, your practice. People make life decisions on what you write here.
• Respect. A clear no is an answer. So is silence. Nobody owes you a reply, a photo, a phone number or a meeting.
• Modesty and courtesy. Keep conversation appropriate to its purpose. If you would not say it in front of the person’s family, it does not belong in a message here.
• Discretion. What somebody shares with you in a conversation was shared with you, not with your group chat.

What will get your account removed

• Harassment of any kind. Abuse, threats, intimidation, slurs, or continuing to contact somebody who has made clear they are not interested.
• Sexual content or advances. Explicit messages, explicit or nude images, and sexual pressure have no place on a platform built for marriage.
• Asking members for money. No loans, no gifts, no investments, no emergencies, no crypto, no stories. If somebody asks you for money, do not send it, and report them.
• Deceit. Fake profiles, somebody else’s photos, a false age, concealing a marriage, or pretending to an intention you do not have.
• Recruiting. Using Aaroos to advertise a business, promote another service, or pull members onto another platform.
• Scraping and automation. Collecting member data, using bots, or attempting to interfere with how Aaroos works.
• Sharing private material. Passing on another member’s photos, messages or details without their agreement.
• Evading a ban. Coming back under a new email or a new identity after being removed.
• Anything unlawful. Including using the service to pursue somebody who has asked to be left alone.

By posting a photo or writing a profile, you grant us a licence to host, store and display it for the purpose of operating Aaroos: showing it to members you might match with, and to our reviewers where a report or a verification requires it. That is the entire scope. We do not use your photos in advertising, we do not publish them outside Aaroos, and we do not license them to anybody else.

The licence ends when you remove the content or close your account, except where we must retain something to deal with a report or meet a legal obligation.

What you are confirming

• The content is yours, or you have permission to use it.
• It does not infringe anybody’s rights, and it does not include another identifiable person who has not agreed to appear.
• It is not unlawful, and it is appropriate to a matrimonial setting.

We may remove content that breaches these terms, and we may decline a photo that does not meet our standards. We will tell you when we do.

What we do

• Verify that members are real people who are who they say they are.
• Compare your profile, your preferences and your questionnaire answers against other members, and show you the most compatible first.
• Open a conversation when two people have both expressed interest, so nobody receives a message they did not invite.
• Act on reports, and remove members who breach these terms.

What we do not promise

A marriage

Or an engagement, or a match, or a particular number of introductions. Nobody can honestly promise any of these, and a service that implies otherwise is selling you something it cannot deliver.

That a match is right

A compatibility score is a suggestion produced from what people have told us. It is a starting point for your own judgement and your family's, never a substitute for it.

That everything anybody says is true

We verify identity, not claims. We cannot confirm what somebody tells you about their job, their family or their intentions, and you should satisfy yourself before making decisions.

Uninterrupted service

We work to keep Aaroos available and occasionally it will not be, for maintenance or for reasons outside our control.

That features never change

We will keep improving the service, which means things will change. We will not take away something you have paid for without telling you and putting it right.

The tiers

Discovery is free. Gold and Platinum are paid and raise your monthly allowances for things like likes and opening conversations, and add features such as browsing privately. What each tier includes and costs is shown on the membership page before you pay.

Recurring payment

A paid membership renews automatically at the end of each period, at the price shown when you subscribed, until you cancel. Payment is taken by Stripe.

Cancelling

Cancel at any time from your membership page. Your tier stays active until the end of the period you have already paid for, then drops to Discovery. There is no notice period and no cancellation fee.

Price changes

We will tell you before a price change affects you, with enough notice to cancel first if you would rather not continue.

Failed payments

If a renewal fails, Stripe retries it. If it keeps failing your membership ends and your account returns to Discovery. Nothing is deleted.

Allowances

Monthly allowances are counted over a rolling period and do not carry over. Unused allowance is not refundable, because what you bought was the ability to use it.

What we may do

• Remove content that breaches these terms.
• Issue a warning where something looks like a misstep.
• Suspend an account while we look into a report.
• Ban an account permanently for a serious breach, or a pattern of smaller ones.
• Refuse a new account to somebody we have already removed.
• Report conduct to the police or another authority where somebody may be at risk.

How we decide

A person reviews every report. We look at what was reported, the account’s history, and anything the member has told us. Decisions about suspension and banning are made by our team, not by an automated system.

If we ban an account we tell the member the reason in our own words, rather than closing a door without explanation. A ban can be lifted if we are shown we were wrong.

Reporting somebody

You can report a member from their profile or from a conversation. Tell us what happened plainly. We do not tell the person who reported them. If you are in immediate danger, contact the police first.

If you disagree with us

Write to admin@aaroos.com and ask us to look again. Say what you think we got wrong. A person will read it.

What we never limit

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not permit us to limit. If you are a consumer, your statutory rights are unaffected by anything written here.

What we are responsible for

Providing the service described on this site with reasonable care and skill, handling your data as set out in our Privacy Policy, and acting on reports.

What we are not responsible for

• The conduct of other members. We verify identity and we act on reports, and we cannot control how somebody behaves. What happens between members, online or in person, is between them.
• The truth of what members tell each other. Satisfy yourself before making decisions, particularly decisions about marriage or money.
• The outcome of an introduction. A match that does not work out is not a failure of the service.
• Loss we could not reasonably have foreseen, or loss of profit, business or opportunity.

Where we are liable to you, and the law allows a limit, our total liability is limited to the greater of the amount you have paid us in the twelve months before the claim, or one hundred pounds.

Deactivating

A pause. You disappear from matching and from other members' views, and nothing is deleted. Signing back in restores your account as it was. Useful if you are stepping away rather than leaving.

Deleting

The end. Your profile, photos and questionnaire answers are removed. A small record is kept where we need it, which the Privacy Policy explains precisely.

Your paid period

Deleting your account does not refund the rest of a period you have paid for. Cancel first and leave at the end of it if you would rather not lose the time.

Conversations

Messages you sent may remain visible to the person you sent them to, in the same way a letter you posted is theirs. We cannot reach into somebody else's conversation and unsay what was said to them.

If we end it

We may close your account for a breach of these terms, or if we stop offering the service. If we stop offering it, we will give you notice and refund any paid period you have not used.

Changes to these terms

If we change something that affects your rights or obligations, we will tell you in the app and ask you to agree before continuing. We keep a record of which version you agreed to. Clarifications that change no meaning we make without asking again.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK, you may also bring proceedings in your own country.

If part of this fails

If any provision turns out to be unenforceable, the rest continues to apply.

No informal waiver

If we do not enforce something immediately, that is not us giving up the right to enforce it later.

Transfer

You cannot transfer your account or your rights under these terms to anybody else. We may transfer ours if the business changes hands, and your rights are not reduced by that.

The whole agreement

These terms and the Privacy Policy, together with the consents you gave when you joined, are the whole agreement between us.

Talking to us

For anything at all, email admin@aaroos.com, or open a support ticket from inside your account, which reaches the same team with your account already attached. If you want to understand how Aaroos works rather than what the rules are, the field guide is the better read.